This policy outlines:

- Our contact details
- A general statement on our information handling policies
- What information we collect and why we collect it
- How to opt out of further correspondence
- How this information is held
- How you can access and correct the information held
- Our complaint and dispute resolution procedures

Contact Details

Sea Shepherd Australia
2 Ann Street, Williamstown, Victoria 3016
TEL: 1300 OCEANS (+61 1300 623 267)
Office Hours: Mon-Fri 8:30AM-4:30PM AET

General statement of handling policies

We respect your right to privacy and we recognise the trust you are placing in us through your dealings with us. As such we do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard.

Under law your rights to privacy are also protected. The Privacy Act 1988 (Commonwealth) and general law place strict requirements on us to treat any information you give us as confidential.

The information you provide remains private and is only used for the purposes outlined below.

What information we collect & why we collect it: 

- Contact information such as name, address, phone numbers and email addresses are used to process receipts and to keep you abreast of any issues or developments we may think you have an interest in.
- Financial information such as bank account and credit card details are used to process transactions.
- Sometimes we collect some more personal information about you such as your age, date of birth etc. This information is used so we can notify you of any developments within Sea Shepherd Australia Limited that may be of specific interest to you. This information is only collected with your full consent and you may always decline to provide that information to us.
 

Opting out of further correspondence

If you do not wish to receive any further information on Sea Shepherd Australia Limited or to be contacted about our work, you will be given the opportunity to make this election each time information is sent to you, or you may contact us directly to cancel any further communications.

How this information is held?

- The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that your information is stored securely - both in electronic and physical forms.

- Where we use external contractors, such as a mailing house to send you our mail, any personal information disclosed to the contractor remains confidential to us.

Any information which we no longer require is destroyed. An exception to this is may be the retention of the information for data analysis or financial record keeping requirements. However if this occurs then the information will be retained in a form which does not allow you to be identified from that information.

How you can access and correct the information held

It is our policy to give access to our supporters to the information we hold on them. This is consistent with our commitment to transparency.

You may access your information at any time. If you would like to know what information we hold about you, please contact us. If you discover your information is incorrect, incomplete or out of date please notify us and we will try to correct or add the information as soon as possible. If you would like to talk to us, please call 1300 OCEANS (+61 1300 623 267)

Complaint and dispute resolution procedures

If you believe we have breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact us.

We will try to satisfy any questions that you have and correct any errors on our part.

If we do not answer your concerns to your satisfaction you have the right to make a complaint to the Privacy Commissioner. The Privacy Commissioner may be contacted on 1300 363 992 or at http://www.privacy.gov.au